Terms & Conditions

By accessing or using the Sachak Data Platform website at sachaks.com ("Site"), or by engaging Sachak Data Platform ("Sachak", "we", "us", or "our") for professional services through any channel, you ("Visitor", "Client", or "you") confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms").

These Terms govern both your use of the Site itself and any professional service engagement with Sachak. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, please discontinue use of the Site and do not engage our services.

The Site is provided for informational and professional engagement purposes. By accessing the Site, you confirm that:

• You are at least 18 years of age, or have reached the age of majority in your jurisdiction.
• You are accessing the Site for lawful purposes that are consistent with these Terms.
• Where you access the Site on behalf of an organization, you have the authority to bind that organization to these Terms.

Sachak reserves the right to withdraw, suspend, modify, or restrict access to any part of the Site at any time and without prior notice — including restricting access from specific jurisdictions or to specific users — for any legal, technical, or business reason.

Permitted Uses

You may use the Site to:

• Browse information about our services, industries, capabilities, and technology expertise.
• Contact us for legitimate business inquiries or consultation requests.
• Share links to Site pages for non-commercial, informational purposes.

Prohibited Uses

You must not use the Site to:

• Extract data using automated bots, scrapers, crawlers, or similar tools without our express written consent.
• Upload, transmit, or introduce any virus, malware, ransomware, spyware, trojan, or other harmful code or software.
• Attempt to gain unauthorized access to any part of our website, servers, databases, APIs, or IT infrastructure.
• Reproduce, distribute, republish, or commercially exploit any Site content without prior written permission from Sachak.
• Engage in any activity that is fraudulent, misleading, defamatory, harmful, or in violation of applicable law or regulation.
• Place an unreasonable or disproportionate load on our infrastructure or otherwise disrupt normal Site operation.
• Impersonate Sachak Data Platform, its directors, employees, partners, or any other person or entity.

Website Content

All content on this Site — including but not limited to text, graphics, logos, icons, images, data visualizations, architecture diagrams, and written material — is the exclusive property of Sachak Data Platform or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.

You may view, download, and print Site content solely for personal, non-commercial reference. Any other use — including reproduction, modification, distribution, or commercial exploitation — requires our prior written consent.

Service Deliverables

Upon full payment of all engagement fees, Sachak assigns to the Client all rights, title, and interest in custom deliverables created specifically for that Client under the applicable Statement of Work ("SOW"), including source code, documentation, and data models.

Sachak Pre-existing IP

Sachak retains all rights to pre-existing tools, frameworks, methodologies, templates, and accelerators ("Sachak IP") developed independently of any engagement. Where Sachak IP is incorporated into client deliverables, the Client receives a non-exclusive, perpetual, royalty-free license to use that IP solely in connection with the delivered solution.

Open Source Components

Solutions may incorporate open-source software governed by their own licenses (e.g., Apache 2.0, MIT). The Client is responsible for complying with all applicable open-source license terms within their operating environment.

Your privacy matters to us. When you visit the Site, certain information may be collected automatically to help us understand how visitors engage with our content and to improve the overall Site experience.

Cookies We Use

• Strictly Necessary — essential for the Site to function correctly; cannot be disabled without affecting Site operation.
• Analytics — collect anonymized data about traffic patterns and page usage (e.g., via Google Analytics) to help us improve performance and content relevance.
• Preference — remember your settings such as display preferences (e.g., dark mode) across visits.

Your Controls

You can manage or disable cookies at any time through your browser settings or consent manager. Disabling analytics or preference cookies will not prevent you from accessing the Site, though some features may behave differently.

By continuing to browse the Site, you consent to our use of cookies as described above. For questions about how we collect, store, or process personal data, please contact us at info@sachaks.com.

The Site may contain links to third-party websites, platforms, tools, or services — including open-source project sites, technology vendor pages, and external references. These links are provided solely for convenience and informational purposes.

Sachak does not:

• Control, monitor, endorse, or accept responsibility for any third-party website or its content, accuracy, privacy practices, or security posture.
• Guarantee the continuous availability, integrity, or safety of any linked external resource.
• Accept liability for any loss, damage, or harm resulting from your use of or reliance on third-party content or services.

Accessing any external site through a link on sachaks.com is entirely at your own discretion and risk. We recommend reviewing the applicable terms of use and privacy policy of any third-party site before engaging with it.

The Site and all information, content, and materials available through it are provided on an "as is" and "as available" basis, without representation or warranty of any kind — whether express, implied, or statutory. To the fullest extent permitted by applicable law, Sachak specifically disclaims:

• All implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Site will be continuously available, uninterrupted, error-free, virus-free, or fully secure.
• Any warranty as to the accuracy, completeness, currency, or reliability of any information displayed on the Site.

Service capability descriptions, industry use cases, technology references, and outcome examples on the Site are provided for illustrative and informational purposes only. They do not constitute a guarantee of specific results, timelines, or deliverables. Sachak's binding obligations to any Client are defined exclusively by a signed Statement of Work or Service Agreement.

Sachak Data Platform provides professional services in the following areas:

• Data Engineering — pipeline design, ETL/ELT development, lakehouse architecture, and data quality frameworks.
• Big Data Platform — distributed processing, Hadoop ecosystem deployment, real-time streaming, and object storage design.
• BI & Analytics — dashboard development, self-service reporting, KPI frameworks, and analytical model delivery.

The scope, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work ("SOW") or Service Agreement agreed upon by both parties in writing prior to commencement of work.

Service Changes

Any changes to agreed scope must be submitted in writing and approved by both parties via a Change Order before additional work begins. Sachak reserves the right to adjust timelines and pricing for out-of-scope requests.

Both parties acknowledge that they may receive or have access to information that is confidential or proprietary ("Confidential Information") belonging to the other party during the course of an engagement.

• Neither party shall disclose the other's Confidential Information to any third party without prior written consent.
• Each party will use Confidential Information solely for the purpose of fulfilling obligations under the engagement.
• These obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law or court order.

Confidentiality obligations survive termination of the engagement for a period of three (3) years, unless a separate Non-Disclosure Agreement specifies a different term.

Successful project delivery depends on active Client participation. By engaging Sachak, the Client agrees to:

• Provide timely access to systems, data sources, environments, and relevant stakeholders required for the engagement.
• Designate a primary point of contact with sufficient decision-making authority to resolve project matters promptly.
• Review and approve deliverables within agreed timelines. Delays in approval may result in revised project schedules at no additional cost to Sachak.
• Ensure that any data provided to Sachak has been obtained lawfully and does not violate applicable law or third-party rights.
• Maintain appropriate access controls and security measures in any environment where Sachak personnel are granted access.

Sachak is not liable for project delays, deficiencies, or failures caused directly or indirectly by the Client's failure to meet these responsibilities.

Fees

All fees are outlined in the applicable SOW or proposal. Prices are quoted in USD unless otherwise agreed in writing. Sachak reserves the right to update its standard rates for new engagements with reasonable advance notice.

Invoicing

Invoices are issued according to the payment schedule defined in the SOW (e.g., milestone-based, monthly retainer, or upon delivery). Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

Late Payments

Overdue amounts may accrue a late fee of 1.5% per month on the outstanding balance. Sachak reserves the right to suspend active services for accounts with payments overdue by more than 30 days.

Taxes

All fees are exclusive of applicable taxes. The Client is solely responsible for any value-added tax, withholding tax, goods and services tax, or similar levies imposed by their jurisdiction on payments to Sachak.

To the maximum extent permitted by applicable law, Sachak's total cumulative liability — whether arising from contract, tort, negligence, statute, or otherwise — arising out of or related to an engagement shall not exceed the total fees paid by the Client to Sachak in the three (3) months preceding the event giving rise to the claim.

Sachak shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of revenue, loss of data, business interruption, loss of goodwill, or reputational harm — even if Sachak has been advised of the possibility of such damages.

This limitation applies to all claims arising from your use of the Site, any information published on the Site, or any professional engagement with Sachak.

Termination for Convenience

Either party may terminate a service engagement by providing 30 days' written notice. The Client shall pay for all work completed and expenses incurred up to the effective termination date, including any non-cancellable costs already committed on the Client's behalf.

Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of receiving written notice describing the breach.

Effect of Termination

Upon termination, each party shall promptly return or securely destroy the other party's Confidential Information. Provisions relating to intellectual property, confidentiality, outstanding payments, limitation of liability, and governing law shall survive termination of any engagement.

These Terms — and any dispute, claim, or controversy arising from or related to them or the use of the Site or Sachak's services — are governed by and shall be construed in accordance with the laws of the Kingdom of Cambodia, without regard to its conflict of law principles.

Dispute Resolution

The parties agree to first attempt to resolve any dispute through good-faith negotiation within 30 days of a written notice identifying the dispute. If negotiation fails to produce a resolution, disputes shall be submitted to binding arbitration under the rules of the Cambodian Centre for Dispute Resolution (CCDR) before either party resorts to litigation.

Jurisdiction

For any matters that proceed to court — including the enforcement of arbitral awards — both parties irrevocably consent to the exclusive jurisdiction of the competent courts of Phnom Penh, Cambodia.

Sachak may revise these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will update the "Last Updated" date shown at the top of this page.

For active service engagements, material changes will be communicated by email at least 14 days before the revised Terms take effect. Your continued use of the Site or our services after the effective date constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. The most current version is always available at sachaks.com/terms.html.

If you have any questions about these Terms, wish to report a concern, or would like to exercise any rights described herein, please reach out to us directly. We are happy to clarify any aspect of these Terms.